CUSTOMER SATISFACTION SURVEY REPORT

This Customer Satisfaction Survey Report presents an evidence-based analysis of final-year student feedback at the Catholic University of Ghana for the 2022/2023 academic year. Prepared by the Quality Assurance Directorate, the report evaluates student satisfaction across academic programmes and courses, instruction and teaching, the learning environment, student support services, communication, facilities, and overall university experience. It combines quantitative analysis, reliability testing, confidence intervals, non-parametric statistical procedures, effect-size analysis, correlations, qualitative student comments, and management action tracking. The report identifies key institutional strengths, particularly programme clarity and lecturer competence, while highlighting areas requiring improvement, including faculty-student communication, administrative responsiveness, facilities, learning resources, and selected student-support processes. The findings are intended to support management decision-making, institutional accountability, continuous quality improvement, and the development of measurable follow-up actions.